Shipping Terms
We’re committed to making your experience as smooth and affordable as possible including shipping! We work closely with trusted courier services to ensure your order arrives safely and promptly. While we strive to keep delivery costs low, our rates are based on real-time courier pricing, which may vary depending on your location and parcel weight.
If you have any questions about shipping costs or delivery options, feel free to reach out to us at hello@nativeneem.com we’re always happy to help.
Current Shipping Rates (within New Zealand)
| Region | Weight Range | Rate (NZD) |
|---|---|---|
| Auckland Only (Unlimited Weight) | 4kg–50kg | $7.50 |
| NZ Nationwide | 0kg–4kg | $7.50 |
| North Island & Waiheke | 4kg–50kg | $18.00 |
| South Island | 4kg–50kg | $25.00 |
| Free Shipping | Orders over $150 | Free NZ Shipping |
💡 Tip: Orders over $150 NZD (per delivery address) qualify for free shipping anywhere in New Zealand.
Delivery Timeframes
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Auckland: 1–3 business days
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Rest of New Zealand: 3–5 business days
We aim to dispatch your order as soon as possible. You’ll receive a tracking number once your parcel is on the way.
If an incorrect shipping option is selected at checkout, we may contact you to adjust the delivery charge accordingly before dispatch.
International Orders
We’re happy to ship worldwide!
Please note:
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You are responsible for any customs duties, import taxes, or local fees charged in your country.
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Shipping rates will be shown at checkout based on your location and parcel weight.
If you’re outside of New Zealand and have questions about placing an order, please email us at hello@nativeneem.comand we’ll be glad to assist.
Need Help?
Whether you're placing your first order or have a question about shipping rates, we’re here to help.
📧 Email us anytime at hello@nativeneem.com
Also, don’t forget to check out our Return Policy for more information about returns and exchanges.