Terms and Conditions

Thank you for choosing Native Neem. We’re committed to offering you safe, natural, and effective products rooted in traditional wisdom and organic integrity. By visiting or shopping at Native Neem Ltd, you agree to the following conditions of use. Please take a moment to read them carefully.

1. The Customer

The customer is the individual or entity identified as the buyer during checkout. All purchases are subject to the terms below.

2. Product Availability

We list only in-stock items on the Native Neem website to ensure prompt dispatch. However, in rare cases where an item is unavailable at the time of order, we’ll promptly process a refund. We do not hold payments for future stock arrivals unless specifically agreed.

3. Electronic Communications

When you visit Native Neem Ltd or send us an email, you're communicating with us electronically. By doing so, you consent to receive communications from us via email or notices posted on our website. All electronic communications from us satisfy any legal requirement that such communication be in writing.

4. Copyright

All content on this website — including text, images, logos, product data, downloads, and software — is the property of Native Neem Ltd or our content suppliers and is protected by international copyright laws. No part of this website may be reproduced or reused without written permission.

5. Risk of Loss

All purchases are made under shipment contract terms, which means the risk of loss or damage passes to you once your order is handed over to the shipping carrier.

6. Disclaimer of Warranties and Limitation of Liability

This website and its content are provided on an “as is” and “as available” basis. Native Neem Ltd makes no warranties, express or implied, about the operation of this site or the information, content, or products included. Your use of this site is at your own risk.

To the fullest extent permitted by law, we disclaim all warranties — including implied warranties of merchantability and fitness for a particular purpose. We do not guarantee that our website, servers, or emails are free of viruses or harmful components.

Native Neem Ltd will not be liable for any damages arising from the use of this site or our products, including indirect, incidental, or consequential damages. However, your statutory rights under New Zealand law remain protected.

7. Consumer Guarantees Act 1993 / Claims

If you are not a "consumer" as defined under Section 2 of the Consumer Guarantees Act 1993, the Act does not apply to your purchase.

If you are a consumer, and your item is faulty or not as described, we will either repair, replace, or refund the item — in line with our obligations under the Act. For all other claims, our liability is limited to the value of the goods as per your invoice. We are not responsible for indirect or special loss. Descriptions and images are indicative only, and slight variation in product appearance (such as colour) may occur.

8. Ownership of Goods

Goods remain the property of Native Neem Ltd until payment is received in full. Until then, we reserve the right to repossess the goods and enter your premises to do so if necessary.

9. Applicable Law

By using this website, you agree that the laws of New Zealand govern these Conditions of Use and any disputes that may arise between you and Native Neem Ltd or its affiliates.

10. Disputes

Any disputes related to your use of Native Neem Ltd or our products will be referred to confidential arbitration in Auckland, New Zealand — unless they involve our intellectual property, in which case we may seek relief in court. The arbitration decision is binding and enforceable in any court of competent jurisdiction.

To the extent allowed by law, no arbitration under these terms may be joined with another party’s arbitration.

11. Subscriptions

We’re happy to offer recurring subscription options on selected products to make your life easier.

  • Eligibility: Not all products are eligible for subscription.

  • Minimum Term: Subscriptions must run for at least two billing cycles before they can be cancelled.

  • Discounts: Subscription discounts cannot be combined with other offers or promo codes.

  • Cancellation: After the minimum term, you can cancel anytime through your account dashboard or by contacting us.

  • Agreement: By selecting a subscription, you agree to these terms.

Have questions about your subscription? Email us anytime at hello@nativeneem.com — we're happy to help.

12. Privacy & Confidentiality

Your privacy matters to us. Any personal information you share with Native Neem Ltd will be kept strictly confidential. We do not share your details with any third parties unless required by law or expressly authorised by you.